Procedure for Handling Lost-and-Found Items at Duty Areas

In a professional and responsible working environment, discovering and handling lost-and-found items at duty areas must be carried out seriously, transparently, and in accordance with established regulations. This not only reflects a sense of responsibility toward shared property but also contributes to building a healthy and reputable organizational culture.

1. Discovery of Lost Property

When an individual (employee, security staff, duty officer, etc.) discovers a lost or forgotten item in the duty area (lobby, hallway, meeting room, elevator, etc.), they must immediately:

Do not use or move the item unless necessary.
Record the time, location, and a brief description of the item (e.g., black leather wallet, Samsung phone...).
Secure the area to prevent others from touching or taking the item, avoiding disputes or loss.

2. Notification and Handover

Immediately report to the responsible person in the area (shift supervisor, manager, team leader...).
If there is surveillance footage, note the approximate time to assist in a review.
Complete a handover record, including:
- Type of item
- Time and place of discovery
- Name of the person who found it
- Name of the recipient
- Signatures from both parties

3. Temporary Storage and Sealing

If the owner cannot be identified, the item must be properly sealed, labeled, and kept in the administration office or security department.
Enter the details into the lost-and-found logbook to ensure transparency and traceability.

4. Finding the Owner

Coordinate to check security footage, ask around, or post internal notices to find the owner.
If the item includes identifying information (ID card, employee badge, personal documents), make contact to verify.
Once the owner is verified, return the item with a signed receipt.

5. If No Owner is Found

After the regulated period (typically 30–60 days), if the item remains unclaimed:
- Report the case to upper management for further instructions.
- May hand over to the relevant authorities or dispose of per internal policies.

Properly handling lost-and-found items at duty areas reflects personal integrity and professionalism. Every employee must understand and strictly follow this procedure, considering it a part of their daily responsibility. Caution and transparency in every action help build trust, uphold the organization’s reputation, and ensure a secure working environment.