1. Discovery of Lost Property
When an individual (employee, security staff, duty officer, etc.) discovers a lost or forgotten item in the duty area (lobby, hallway, meeting room, elevator, etc.), they must immediately:
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Do not use or move the item unless necessary.
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Record the time, location, and a brief description of the item (e.g., black leather wallet, Samsung phone...).
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Secure the area to prevent others from touching or taking the item, avoiding disputes or loss.
2. Notification and Handover
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Immediately report to the responsible person in the area (shift supervisor, manager, team leader...).
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If there is surveillance footage, note the approximate time to assist in a review.
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Complete a handover record, including:
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Type of item
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Time and place of discovery
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Name of the person who found it
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Name of the recipient
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Signatures from both parties
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3. Temporary Storage and Sealing
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If the owner cannot be identified, the item must be properly sealed, labeled, and kept in the administration office or security department.
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Enter the details into the lost-and-found logbook to ensure transparency and traceability.
4. Finding the Owner
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Coordinate to check security footage, ask around, or post internal notices to find the owner.
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If the item includes identifying information (ID card, employee badge, personal documents), make contact to verify.
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Once the owner is verified, return the item with a signed receipt.
5. If No Owner is Found
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After the regulated period (typically 30–60 days), if the item remains unclaimed:
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Report the case to upper management for further instructions.
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May hand over to the relevant authorities or dispose of per internal policies.
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Properly handling lost-and-found items at duty areas reflects personal integrity and professionalism. Every employee must understand and strictly follow this procedure, considering it a part of their daily responsibility. Caution and transparency in every action help build trust, uphold the organization’s reputation, and ensure a secure working environment.
