Hero of the Month, April 2022 - Tran Ngoc Sang

Name: Tran Ngoc Sang

Team: Ho Chi Minh - Center 10

Joined Long Hai - Securitas: 2019

Achievements: Integrity & Vigilance, Helpfulness.

1/ At 17:22 on April 7, 2022, at S.C., received information from Mr. Anh Trung that there was a tired customer at R.N. Security guard Tran Ngoc Sang coordinated with the Management team to use a wheelchair to take guests to a taxi and take them to the hospital for examination and first aid. At 17:40 on the same day, Mr. Anh Trung used Mr. Sang's phone to contact the customer's relatives. At 18:08 on the same day, the customer's family member was present at the hospital. They handed over the customer to their relatives through an exchange with the security and the Management team and left immediately.
On the afternoon of April 8, 2022, there was a phone number texting Sang's phone number claiming to be "the family member of the person Sang took to the hospital yesterday" and intended to ask for an account number to transfer money to Mr. Sang as a thank you gift, but Sang refused. At 21:15 on the same day, the customer's family member topped up Sang's phone directly with a value of 500,000 VND.
At the same time, Sang informed his Supervisor of the above incident. He was asked not to arbitrarily contact and argue with the guest, waiting for the notification to the Management team, which will be resolved later. Through the Center Management team, on April 13, 2022, the Supervisor transferred the amount of VND 500,000 back to customers.

2/ At 19:10 on April 11, 2022, shift leader Tran Ngoc Sang handed over the information counter 02 boxes of Ispirazione Palermo coffee, 01 boxes of Ispirazione Firenze Arpeggio coffee brand NESPRESSO and 01 new NESPRESSO paper bag with invoice 465,000 VND and it was unknown who left it at Mr. Sang's working area. At 19:26 on the same day, the customer contacted to receive their properties.

3/ At 17:05 on April 13, 2022, shift leader Tran Ngoc Sang checked, discovered, and handed over to the information counter 01 black phone with a password and cracks on the front of the screen, the power button was in damaged condition, and it was unknown who left it at the phone charging area. At 17:17 on the same day, the customer contacted and received their phone back.

4/ At 17:02 on April 15, 2022, Mr. Tran Ngoc Sang patrolled and discovered 01 white cardboard box with 04 unused paper rolls from an unknown owner near the ATM area, the information counter staff temporarily kept it and wait for customers to come and receive it later.